Quality Restaurant Service Guaranteed: A Training Outline - Couverture rigide

Scanlon, Nancy Loman

Couverture rigide

ISBN 10 : 0471028525 ISBN 13 : 9780471028529

Editeur : John Wiley & Sons Inc, 1998

Synopsis

This illustrated guide for foodservice managers is base on the author's program which has been used successfully in over 60 U. S. hotels to achieve quality service and increased profitability. This is the first foodservice management book to outline training in a systematic, detailed way, integrating customer statifaction and profitability, and referring to Total Quality Management (TQM) principles.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0471028525
• ISBN 13: 9780471028529
• Reliure: Relié
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible