Achieving the Competitive Edge: A Practical Guide to World Class Competition - Couverture rigide

Jackson, Harry K.; Frigon, Norman L.

9780471153528: Achieving the Competitive Edge: A Practical Guide to World Class Competition

Couverture rigide

ISBN 10 : 0471153524 ISBN 13 : 9780471153528

Editeur : John Wiley & Sons Inc, 1996

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This book is a practical guide to improving business processes. It focuses on strengthening the company from the inside by defining all of the management tools available and analyzing the strengths and weaknesses of each in the light of today's business environment.

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� propos de l?auteur

HARRY K. JACKSON, Jr., is Operational Excellence Leader at AlliedSignal Corporation's Aerospace Equipment Systems site in Torrance, California. Before joining AlliedSignal, he was total quality manager with Hughes Electronics' Product Support Division, where he developed and conducted total quality training and implementation throughout the division. He also developed Hughes's first self--directed work team. A graduate of the Six Sigma Academy, Mr. Jackson is a nationally and internationally recognized expert in the practice, principles, and tools of business improvement. He is a frequent speaker at conferences and seminars and the author of several previous publications. NORMAND L. FRIGON is a principal in the consulting firm of Quality Associates, based in Fallbrook, California. He is also Associate Director for Quality Programs and Technology Development at the Center for Applied Quality Reliability, Naval Ordnance Center, Pacific, where he led the development and execution of the total quality management strategy. Mr. Frigon received his MBA in quantitative sciences from National University in San Diego. He consults to a wide variety of public and private firms as well as many government agencies, conducts frequent seminars at major universities, and is a popular speaker and lecturer. He is the author or coauthor of several books, including The Practical Guide to Experimental Design (Wiley).

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