Synopsis
"An important book--and one that's just plain fun to read...This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Revue de presse
93 leçons pour tout savoir sur la mise en oeuvre de la qualité totale dans l'entreprise. 93 leçons détaillant tous les processus indispensables au développement de la qualité et expliquant comment en optimiser le fonctionnement. Combinant des idées ayant fait leurs preuves et des innovations techniques issues de l'expérience des auteurs en matière de qualité, ce livre s'adresse à tous ceux qui veulent faciliter et stimuler le processus qualité dans l'entreprise. -- Idées clés, par Business Digest
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Autres éditions populaires du même titre
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Quality in Action: 93 Lessons in Leadership, Participation, and Measurement
Edité par
Wiley (edition 1), 1997
ISBN 10 : 0471161365
ISBN 13 : 9780471161363
Ancien ou d'occasion
Paperback
Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. N° de réf. du vendeur 0471161365-11-1
Acheter D'occasion
EUR 6,82
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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Quality in Action : 93 Lessons in Leadership, Participation, and Measurement
Edité par
Wiley & Sons, Incorporated, John, 1997
ISBN 10 : 0471161365
ISBN 13 : 9780471161363
Ancien ou d'occasion
Couverture souple
Edition originale
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 2350557-6
Acheter D'occasion
EUR 6,47
Expédition à EUR 5,73
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
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Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780471161363
Acheter D'occasion
EUR 9,01
Expédition à EUR 5,72
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 2 disponible(s)
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Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780471161363
Acheter D'occasion
EUR 8,78
Expédition à EUR 8
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 2 disponible(s)
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Quality in Action: 93 Lessons in Leadership, Participation, and Measurement
Vendeur : Your Online Bookstore, Houston, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : New. N° de réf. du vendeur 0471161365-11-32581789
Acheter neuf
EUR 18,88
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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Quality In Action
Vendeur : SZ Global, Toronto, ON, Canada
Évaluation du vendeur 1 sur 5 étoiles
Paperback. Etat : Collectible-Very Good. 'An important book-and one that2s just plain fun to read.This book is gem!'ndash;ndash;Tom Peters 'The rational person2s guide to BS-less quality improvement. It2s a must read.'ndash;ndash;Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before-by two of the nation2s leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley). N° de réf. du vendeur 9780471161363
Acheter D'occasion
EUR 20,06
Expédition à EUR 32,01
Expédition depuis Canada vers Etats-Unis
Expédition depuis Canada vers Etats-Unis
Quantité disponible : 1 disponible(s)