Fulfilling Customer Needs: A Practical Guide to Capacity Management - Couverture rigide

Jackson, Harry K.; Frigon, Normand L.

 
9780471180920: Fulfilling Customer Needs: A Practical Guide to Capacity Management
Couverture rigide
ISBN 10 : 0471180920 ISBN 13 : 9780471180920
Editeur : John Wiley & Sons Inc, 1998

Synopsis

An outstanding practical guide to capacity management --a detailedblueprint for organizational excellence and maximum customersatisfaction.

Being competitive in today's marketplace means understanding thecustomer's expectations and providing products and services ontarget --the first time, every time. This book shows how to use theknowledge and skills of capacity management to do just that, with asystematic presentation of the principles and tools needed tomanage resources and operational capacity effectively.

Beginning with techniques for hearing and answering the "voice ofthe customer," the book explores the essentials of capacityplanning, from work flows and scheduling to cost estimating andbudgeting. Next is an in-depth examination of resource management--how to make the most of materials and supplies, facilities andequipment, operations layout design, and more --plus a completemethodology for process capacity planning and control. Finally, allof these elements are combined in an integrated model foroptimizing the performance of the organization.

Written to guide managers and production staff through the capacityplanning and management process on a day-to-day basis, this book isan invaluable aid in transforming theory into real-world results.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

HARRY K. JACKSON Jr., a pioneer in the implementation of modernmanagement tools and practices, is Executive Vice President ofDelta Performance Group, Inc.

NORMAND L. FRIGON is founder and president of Delta PerformanceGroup, Inc. He is the associate director and member of the board ofdirectors of the University of Arizona Reliability EngineeringManagement Institute, and coauthor of Practical Guide toExperimental Design (Wiley). Mr. Jackson and Mr. Frigon arecoauthors of Achieving the Competitive Edge (Wiley), From Conceptto Customer, and The Leader.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
1998
Langue
anglais
ISBN 10 
0471180920
ISBN 13 
9780471180920
Reliure
Relié
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
non disponible