Total Quality Management - Couverture rigide

George, Stephen

Couverture rigide

ISBN 10 : 0471191744 ISBN 13 : 9780471191742

Editeur : Wiley, 1998

Synopsis

Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business.

A propos du livre

À propos de l'auteur

STEPHEN GEORGE is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of The Baldrige Quality System and Uncommon Sense, both published by Wiley. ARNOLD WEIMERSKIRCH is Vice President of Corporate Quality at Honeywell, Inc. and former chairman of the panel of judges for the Malcolm Baldrige National Quality Award. He holds BS and MS engineering degrees from the University of Minnesota.

Détails de l'édition

• Éditeur: Wiley
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0471191744
• ISBN 13: 9780471191742
• Reliure: Relié
• Numéro d'édition: 2
• Nombre de pages: 275
• Coordonnées du fabricant: Wiley VCH Verlag GmbH; info@wiley-vch.de; ; Boschstraße 12; Weinheim; Baden-Württemberg; 69469; Allemagne