Integrating Service Level Agreements: Optimizing Your Oss for Sla Delivery - Couverture souple

Lee, John; Ben-Natan, Ron

Couverture souple

ISBN 10 : 0471210129 ISBN 13 : 9780471210122

Editeur : John Wiley & Sons Inc, 2002

Synopsis

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. It also addresses business-level SLAs, not just device-level SLAs and describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies.

A propos du livre

À propos de l?auteur

JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications. RON BEN--NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, J.P. Morgan, and AT&T Bell Labs for the past twenty years. He has authored several successful books on distributed systems and the application of advanced technologies in business environments.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 0471210129
• ISBN 13: 9780471210122
• Reliure: Broché
• Nombre de pages: 464
• Coordonnées du fabricant: non disponible