Making Rain: The Secrets of Building Lifelong Client Loyalty - Couverture rigide

Sobel, Andrew

 
9780471264590: Making Rain: The Secrets of Building Lifelong Client Loyalty
Couverture rigide
ISBN 10 : 0471264598 ISBN 13 : 9780471264590
Editeur : John Wiley & Sons Inc, 2003

Synopsis

Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making Rain offers a series of provocative insights on how to shed the expert-for-hire label and develop long-term advisory relationships. Exploding the popular myth of the "Rainmaker," a dated and dysfunctional figure that clients no longer welcome, Andrew Sobel argues that any professional can learn to "make rain" on an ongoing basis with existing clients by developing a special set of skills, attitudes, and strategies. These innovative tips and techniques from a recognized leader in the field of professional services will enable any consultant, salesperson, or service professional to create enduring client loyalty.

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À propos de l?auteur

ANDREW SOBEL is a leading authority on the skills and strategies required to build enduring client relationships. A noted business strategist and popular speaker, his clients have included such prominent companies as Citigroup, Cox Communications, Fulbright & Jaworski, Booz Allen Hamilton, and Hewitt Associates. He is coauthor of the acclaimed book Clients for Life, as well as dozens of articles on relationship building and loyalty. Formerly a senior vice president of one of the world's largest management consulting firms, he is now President of Andrew Sobel Advisors, a strategy consulting and professional development firm. He earned his BA at Middlebury College and holds an MBA from Dartmouth's Tuck School of Business.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
2003
Langue
anglais
ISBN 10 
0471264598
ISBN 13 
9780471264590
Reliure
Relié
Numéro d'édition
1
Nombre de pages
257
Coordonnées du fabricant
non disponible
Personne responsable
non disponible