Financial Customer Service: A Guide to Making Smarter Money Decisions - Couverture rigide

Schaeffer, Hal

Couverture rigide

ISBN 10 : 0471353795 ISBN 13 : 9780471353799

Editeur : John Wiley & Sons Inc, 1999

Synopsis

A financial customer service department combines the credit, customer service, order entry, shipping, billing, accounts receivable, and collection functions under one umbrella. This consolidation creates much better efficiency in getting orders out the door, processing payments, and making credit decisions. It also allows the company to analyse sales trends as they are happening so that adequate stock is available. Fortune 500 companies, such as Proctor and Gamble, have implemented financial customer service departments to maximise efficiency with impressive results. This volume provides step-by-step guidance for creating a financial customer service department as smoothly as possible. It examines this transition from the preliminary stages to the final adjustments.

A propos du livre

Présentation de l'éditeur

The only A–to–Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You′ll get everything you′ll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step–by–step guidance on:
∗ Making a business case for a financial customer service department
∗ Laying the groundwork
∗ Determining computer capabilities and needs
∗ Integrating resources
∗ Setting up a phone system
∗ Staffing and training
∗ Managing the transition
∗ Creating a policies manual
∗ Maximizing the potential of the new department
∗ And much more!

Biographie de l'auteur

H. A. SCHAEFFER JR., C.C.E., C.E.W., is President of D&H Credit Services, Inc., a credit and financial customer service consulting firm to all sizes of manufacturers, wholesalers, government agencies, and credit organizations located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil, Inc. Schaeffer is a certified expert witness in bankruptcy preference actions. He represents creditors who have been served with a preference action by a trustee and has negotiated on behalf of several companies that have faced difficult large collection issues. He has taught credit courses for the American Management Association (AMA), the National Association of Credit Management (NACM), and Dun & Bradstreet. He has also taught customized courses for Fortune 500 companies and noncredit organizations.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 0471353795
• ISBN 13: 9780471353799
• Reliure: Relié
• Nombre de pages: 262
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible