Hotel and Lodging Management: An Introduction - Couverture rigide

Stutts, Alan

Couverture rigide

ISBN 10 : 047135483X ISBN 13 : 9780471354833

Editeur : John Wiley & Sons Inc, 2001

Synopsis

Thorough preparation for a successful career in hotel and lodging management Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources. Other important topics covered include: Control mechanisms, forecasting, and business planning Career planning in hotel and lodging management, Management contracts and franchise agreements Role and responsibilities of the general manager Development and pre-opening issues Resorts and special lodging environments Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.

A propos du livre

À propos de l?auteur

ALAN T. STUTTS, PhD, is Dean of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 2001
• Langue: anglais
• ISBN 10: 047135483X
• ISBN 13: 9780471354833
• Reliure: Relié
• Nombre de pages: 336
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible