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Synopsis
Thorough preparation for a successful career in hotel and lodging management Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources. Other important topics covered include: Control mechanisms, forecasting, and business planning Career planning in hotel and lodging management, Management contracts and franchise agreements Role and responsibilities of the general manager Development and pre-opening issues Resorts and special lodging environments Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.
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À propos de l?auteur
ALAN T. STUTTS, PhD, is Dean of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Hotel and Lodging Management: An Introduction
Edité par
John Wiley & Sons 22.02.2001., 2001
ISBN 10 : 047135483X
ISBN 13 : 9780471354833
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Gebundene Ausgabe. Etat : Sehr gut. Auflage: 1. 318 Seiten Coverecken leicht gestaucht, Cover leicht berieben, kleine Lagerspuren am Buch, Inhalt einwandfrei und ungelesen 129004 Sprache: Englisch Gewicht in Gramm: 800. N° de réf. du vendeur 190303
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Hotel and Lodging Management: An Introduction
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ISBN 10 : 047135483X
ISBN 13 : 9780471354833
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Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.76. N° de réf. du vendeur G047135483XI3N00
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Hotel and Lodging Management: An Introduction
Edité par
Wiley, 2001
ISBN 10 : 047135483X
ISBN 13 : 9780471354833
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.76. N° de réf. du vendeur G047135483XI4N00
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Hotel and Lodging Management: An Introduction
Edité par
Wiley, 2001
ISBN 10 : 047135483X
ISBN 13 : 9780471354833
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
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Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.76. N° de réf. du vendeur G047135483XI3N00
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Hotel and Lodging Management : An Introduction
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ISBN 13 : 9780471354833
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Hotel and Lodging Management : An Introduction
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ISBN 10 : 047135483X
ISBN 13 : 9780471354833
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Etat : Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur GRP76931310
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Hotel and Lodging Management: An Introduction
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Wiley, 2001
ISBN 10 : 047135483X
ISBN 13 : 9780471354833
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Hotel and Lodging Management: An Introduction
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John Wiley & Sons, Inc., Hoboken, NJ, 2001
ISBN 10 : 047135483X
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Hardcover. Etat : New. Edition Unstated. The book is New, The cover is in Excellent condition. Quantity Available: 1. Category: Engineering, Industrial, Trade; ISBN: 047135483X. ISBN/EAN: 9780471354833. Pictures of this item not already displayed here available upon request. Inventory No: 1560751952. N° de réf. du vendeur 1560751952
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