Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company - Couverture rigide

Spector, Robert

 
9780471355946: Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Couverture rigide
ISBN 10 : 0471355941 ISBN 13 : 9780471355946
Editeur : John Wiley & Sons Inc, 2000

Synopsis

An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. * Helps other companies apply Nordstrom's principles to their own customer service practices * Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction Robert Spector (Seattle, WA) is a professional writer and speaker. He is the coauthor of The Nordstrom Way (Wiley).

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À propos de l?auteur

ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women's Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross--section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www robertspector.com

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
2000
Langue
anglais
ISBN 10 
0471355941
ISBN 13 
9780471355946
Reliure
Relié
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
non disponible