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Synopsis
Book by Spector Robert
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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Praise for Lessons from the Nordstrom Way
"Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc.
"Robert Spector’s book is chock–full of insights on how you can give great customer service no matter what business you’re in. This stuff makes sense. You’ll read it and immediately ask yourself,‘now why did I never think of that?’" Roy H. Williams, bestselling author of The Wizard of Ads
"At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service." Gordon Bethune, Chairman and CEO, Continental Airlines
Présentation de l'éditeur
This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry –– computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author′s successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. Helps other companies apply Nordstrom′s principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow–up, and ensure customer satisfaction
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurJohn Wiley & Sons Inc
- Date d'édition2000
- ISBN 10 0471355941
- ISBN 13 9780471355946
- ReliureRelié
- Langueanglais
- Nombre de pages240
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company
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Wiley & Sons, Incorporated, John, 2000
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Edité par
John Wiley & Sons Inc, 2000
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Edité par
Wiley, 2000
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
Ancien ou d'occasion
Couverture rigide
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Edité par
Wiley, 2000
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
Ancien ou d'occasion
Couverture rigide
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
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Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company
Edité par
Wiley, 2000
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
Ancien ou d'occasion
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Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company
Edité par
Wiley, 2000
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
Ancien ou d'occasion
Couverture rigide
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Edité par
John Wiley & Sons, 2001
ISBN 10 : 0471355941
ISBN 13 : 9780471355946
Ancien ou d'occasion
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