Articles liés à Presenting Service: The Ultimate Guide for the Foodservice...

Presenting Service: The Ultimate Guide for the Foodservice Professional - Couverture souple

Kotschevar, Lendal H.; Luciani, Valentino

 
9780471475781: Presenting Service: The Ultimate Guide for the Foodservice Professional
Couverture souple
ISBN 10 : 0471475785 ISBN 13 : 9780471475781
Editeur : John Wiley & Sons Inc, 2006

Synopsis

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.

VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
2006
Langue
anglais
ISBN 10 
0471475785
ISBN 13 
9780471475781
Reliure
Broché
Numéro d'édition
2
Nombre de pages
272
Coordonnées du fabricant
Easy Access System Europe Oü, 16879218
gpsr.requests@easproject.com

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