This guide aims to provide tried and tested methods, with full case histories, of how successful companies have analyzed the services they provide and then devised interrelated corporate efforts not just to keep the customer satisfied, but to improve and enhance the corporation/customer relationship. Focusing on product design, marketing, pricing, human resources and service, the book emphasizes a whole company approach to customer care.
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EUR 7,20 expédition depuis Royaume-Uni vers France
Destinations, frais et délaisVendeur : Anybook.com, Lincoln, Royaume-Uni
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9780471525936. N° de réf. du vendeur 9170238
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Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.51. N° de réf. du vendeur G0471525936I2N00
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Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.51. N° de réf. du vendeur G0471525936I3N00
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Vendeur : Sigrun Wuertele buchgenie_de, Altenburg, Allemagne
Etat : sehr gut - gebraucht. Gebundene Ausgabe 352 S. Sehr guter Zustand Original-Schutzumschlag Zustand: 2, sehr gut - gebraucht, Gebundene Ausgabe John Wiley & Sons Inc , 1991-04-01 352 S. , Creating Value for Customers: Designing and Implementing a Total Corporate Strategy, Band, William A. N° de réf. du vendeur BU245510
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Vendeur : SecondSale, Montgomery, IL, Etats-Unis
Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00063429983
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Vendeur : SecondSale, Montgomery, IL, Etats-Unis
Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00074499677
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Vendeur : Top Notch Books, Tolar, TX, Etats-Unis
Hard Cover. Etat : Good. Etat de la jaquette : Good. Jacket & boards have faint wear. Text is free from markings. Binding is sound. Size: 8vo - 7¾" - 9¾" Tall. N° de réf. du vendeur 321089
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Vendeur : Zoom Books East, Glendale Heights, IL, Etats-Unis
Etat : good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. N° de réf. du vendeur ZEV.0471525936.G
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Vendeur : Jenson Books Inc, Logan, UT, Etats-Unis
paperback. Etat : Very Good. A clean, cared for item that is unmarked and shows limited shelf wear. N° de réf. du vendeur 4BQWN8001Y18
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Vendeur : HPB-Red, Dallas, TX, Etats-Unis
paperback. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_380215629
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