This guide aims to provide tried and tested methods, with full case histories, of how successful companies have analyzed the services they provide and then devised interrelated corporate efforts not just to keep the customer satisfied, but to improve and enhance the corporation/customer relationship. Focusing on product design, marketing, pricing, human resources and service, the book emphasizes a whole company approach to customer care.
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Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Hardback. Etat : Good. Designed to help businesses offer their customers value for money, this book focuses on product design, marketing, pricing, human resources and service, emphasizing a whole-company approach to customer care. N° de réf. du vendeur 00074432393
Quantité disponible : 3 disponible(s)
Vendeur : -OnTimeBooks-, Phoenix, AZ, Etats-Unis
Etat : very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail. N° de réf. du vendeur OTV.0471525936.VG
Quantité disponible : 1 disponible(s)
Vendeur : World of Books Inc, Montgomery, IL, Etats-Unis
Hardback. Etat : Good. Designed to help businesses offer their customers value for money, this book focuses on product design, marketing, pricing, human resources and service, emphasizing a whole-company approach to customer care. N° de réf. du vendeur CIN0471525936G
Quantité disponible : 3 disponible(s)
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0471525936I3N00
Quantité disponible : 1 disponible(s)
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Etat : Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 67612039-6
Quantité disponible : 1 disponible(s)
Vendeur : Top Notch Books, Tolar, TX, Etats-Unis
Hard Cover. Etat : Very Good. Etat de la jaquette : Very Good. Jacket & boards have faint wear. Text is free from markings. Binding is sound. Size: 8vo - 7¾" - 9¾" Tall. N° de réf. du vendeur 321089
Quantité disponible : 1 disponible(s)
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9780471525936. N° de réf. du vendeur 9170238
Quantité disponible : 1 disponible(s)
Vendeur : Sigrun Wuertele buchgenie_de, Altenburg, Allemagne
Etat : sehr gut - gebraucht. Gebundene Ausgabe 352 S. Sehr guter Zustand Original-Schutzumschlag Zustand: 2, sehr gut - gebraucht, Gebundene Ausgabe John Wiley & Sons Inc , 1991-04-01 352 S. , Creating Value for Customers: Designing and Implementing a Total Corporate Strategy, Band, William A. N° de réf. du vendeur BU245510
Quantité disponible : 1 disponible(s)