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Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It - Couverture rigide

Marvin, Bill

 
9780471551744: Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
Couverture rigide
ISBN 10 : 0471551740 ISBN 13 : 9780471551744
Editeur : John Wiley & Sons Inc, 1992

Synopsis

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

An easy–to–read, comprehensive, commonsense look at restaurant service from the guest′s point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
1992
Langue
anglais
ISBN 10 
0471551740
ISBN 13 
9780471551744
Reliure
Relié
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
non disponible