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Synopsis
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" -- Donna Karan Designer and Chief Executive Officer Donna Karan Company
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À propos de l?auteur
ROBERT SPECTOR is a Seattle--based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been Nordstrom's top salesperson over the past 20 years.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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The Nordstrom Way: The Inside Story of America?s #1 Customer Service Company: The Inside Story of America's Number 1 Customer Service Company
Edité par
Wiley, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
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Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR001515468
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Edité par
Wiley & Sons, Incorporated, John, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
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Couverture rigide
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Etat : Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 40973220-6
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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
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- -, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : Bahamut Media, Reading, Royaume-Uni
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Hardcover. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780471584964
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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Edité par
-, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780471584964
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Edité par
Wiley, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Reno, Reno, NV, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.06. N° de réf. du vendeur G0471584967I4N00
Quantité disponible : 1 disponible(s)
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Edité par
Wiley, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.06. N° de réf. du vendeur G0471584967I4N00
Quantité disponible : 1 disponible(s)
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Edité par
Wiley, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.06. N° de réf. du vendeur G0471584967I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Edité par
Wiley, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Phoenix, Phoenix, AZ, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.06. N° de réf. du vendeur G0471584967I4N00
Quantité disponible : 1 disponible(s)
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Edité par
Wiley & Sons, Incorporated, John, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 40973220-6
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Edité par
Wiley & Sons, Incorporated, John, 1995
ISBN 10 : 0471584967
ISBN 13 : 9780471584964
Ancien ou d'occasion
Couverture rigide
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP91590101
Quantité disponible : 1 disponible(s)