The Nordstrom Way To Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization - Couverture souple

Spector, Robert; McCarthy, Patrick D.

Couverture souple

ISBN 10 : 0471702862 ISBN 13 : 9780471702863

Editeur : John Wiley & Sons Inc, 2005

Synopsis

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

A propos du livre

À propos de l?auteur

ROBERT SPECTOR is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac, Dell, Wells Fargo, and the Red Cross. He has written for the New York Times, the Wall Street Journal, USA Today, and Women's Wear Daily. To book Robert as a speaker, visit www.robertspector.com. PATRICK McCARTHY worked at Nordstrom for more than thirty years and was the company's all-time top-performing salesperson.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 0471702862
• ISBN 13: 9780471702863
• Reliure: Broché
• Nombre de pages: 292
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible