Articles liés à Commit to Quality

Commit to Quality - Couverture rigide

Townsend, Patrick L.; Gebhardt, Joan E.

 
9780471839538: Commit to Quality

Synopsis

This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked.

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