Lavishly illustrated, it contains a systematic method encompassing the fundamental principles of quality management. Demonstrates that documentation lies at the core of quality management and explains how to write these documents using its systematic method. Scores of practical examples and detailed case studies provide a template for using this technique on typical quality systems in the U.S. and abroad.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
About the author Gary Born is a consultant with Electronic Data Systems, one of the world's largest computer services companies. His work concentrates on improving business systems, specializing in quality management, process modelling and advanced information systems. He has carried out process studies for many blue chip and government clients. With 20 years of professional experience, he has consulted, taught and lectured in ten countries in Europe and North America. He has published or presented more than 25 papers in quality management, business re-engineering and related subjects. He is a member of the UK panel responsible for the ISO 9000 series of quality standards. Born in Chicago, he now lives in the United Kingdom and is married with two children.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Hardback. Etat : Good. Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering. N° de réf. du vendeur 00107134543
Quantité disponible : 1 disponible(s)
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Hardback. Etat : Very Good. Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering. N° de réf. du vendeur 00108682426
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Vendeur : World of Books Inc, Montgomery, IL, Etats-Unis
Hardback. Etat : Good. Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering. N° de réf. du vendeur CIN0471942839G
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Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0471942839I3N00
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Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0471942839I3N00
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Vendeur : HPB-Red, Dallas, TX, Etats-Unis
hardcover. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_416938142
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Vendeur : World of Books Inc, Montgomery, IL, Etats-Unis
Hardback. Etat : Very Good. Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering. N° de réf. du vendeur CIN0471942839VG
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Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Hardcover. Etat : Very Good. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780471942832
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Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Etat : Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur GRP68311638
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Vendeur : Bahamut Media, Reading, Royaume-Uni
Hardcover. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780471942832
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