Process Management to Quality Improvement: The Way to Design, Document and Re-Engineer Business Systems - Couverture rigide

Born, Gary

 
9780471942832: Process Management to Quality Improvement: The Way to Design, Document and Re-Engineer Business Systems
Couverture rigide
ISBN 10 : 0471942839 ISBN 13 : 9780471942832
Editeur : John Wiley & Sons Inc, 1994

Synopsis

Lavishly illustrated, it contains a systematic method encompassing the fundamental principles of quality management. Demonstrates that documentation lies at the core of quality management and explains how to write these documents using its systematic method. Scores of practical examples and detailed case studies provide a template for using this technique on typical quality systems in the U.S. and abroad.

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À propos de l?auteur

About the author Gary Born is a consultant with Electronic Data Systems, one of the world's largest computer services companies. His work concentrates on improving business systems, specializing in quality management, process modelling and advanced information systems. He has carried out process studies for many blue chip and government clients. With 20 years of professional experience, he has consulted, taught and lectured in ten countries in Europe and North America. He has published or presented more than 25 papers in quality management, business re-engineering and related subjects. He is a member of the UK panel responsible for the ISO 9000 series of quality standards. Born in Chicago, he now lives in the United Kingdom and is married with two children.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
1994
Langue
anglais
ISBN 10 
0471942839
ISBN 13 
9780471942832
Reliure
Relié
Nombre de pages
304
Coordonnées du fabricant
non disponible
Personne responsable
non disponible