Articles liés à A Guide to Computer User Support for Help Desk &...
Synopsis
A Guide to Computer User Support for Help Desk and Support Specialists A book from Cengage Learning on "A Guide to Computer User Support for Help Desk and Support Specialists, International Edition".
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 4e, International Edition focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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A Guide to Computer User Support for Help Desk & Support Specialists
Edité par
Course Technology Ptr, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0495806498I3N00
Acheter D'occasion
EUR 6,01
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk & Support Specialists
Edité par
Course Technology Ptr, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0495806498I3N00
Acheter D'occasion
EUR 6,01
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS
Edité par
Cengage Learning, Inc, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
Couverture souple
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPORT FOR HELP DESK AND SUPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. N° de réf. du vendeur 00099077650
Acheter D'occasion
EUR 6,03
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 2 disponible(s)
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A Guide to Computer User Support for Help Desk and Support Specia
Edité par
Course Technology Ptr, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
Couverture souple
Vendeur : Hawking Books, Edgewood, TX, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Etat : Good. Good Condition. Has writing/highlighting. Includes CD/DVD(s). Five star seller - Buy with confidence! N° de réf. du vendeur X0495806498X3
Acheter D'occasion
EUR 6,52
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS
Edité par
Cengage Learning, Inc, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
Couverture souple
Vendeur : World of Books Inc, Montgomery, IL, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Etat : Good. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPORT FOR HELP DESK AND SUPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. N° de réf. du vendeur CIN0495806498G
Acheter D'occasion
EUR 7,86
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 2 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists
Edité par
Course Technology, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_463472255
Acheter D'occasion
EUR 4,60
Expédition à EUR 3,35
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists
Edité par
Course Technology, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_470985692
Acheter D'occasion
EUR 4,60
Expédition à EUR 3,35
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists
Edité par
Course Technology, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
paperback
Vendeur : One Planet Books, Columbia, MO, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
paperback. Etat : Good. 4th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). N° de réf. du vendeur 000902727U
Acheter D'occasion
EUR 7,35
Expédition à EUR 3,56
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists
Edité par
Course Technology, 2009
ISBN 10 : 0495806498
ISBN 13 : 9780495806493
Ancien ou d'occasion
paperback
Vendeur : Textbooks_Source, Columbia, MO, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Good. 4th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). N° de réf. du vendeur 000902727U
Acheter D'occasion
EUR 30,85
Expédition à EUR 3,56
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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A Guide to Computer User Support for Help Desk & Support Specialists
Vendeur : a2zbooks, Burgin, KY, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Softcover. Etat : New. Fourth Edition. Former Instructor's Review Copy. Book appears nearly new with only minor shelf wear to cover and sticker on back. Includes two sealed CDs. 674 pages. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Computers & Internet; ISBN: 0495806498. ISBN/EAN: 9780495806493. Pictures of this item not already displayed here available upon request. Inventory No: 1561029257. N° de réf. du vendeur 1561029257
Acheter neuf
EUR 30,81
Expédition à EUR 7,36
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 3 disponible(s)