A Guide to Computer User Support for Help Desk & Support Specialists - Couverture souple

Beisse, Fred

 
9780495806493: A Guide to Computer User Support for Help Desk & Support Specialists
Couverture souple
ISBN 10 : 0495806498 ISBN 13 : 9780495806493
Editeur : Course Technology Ptr, 2009

Synopsis

A Guide to Computer User Support for Help Desk and Support Specialists A book from Cengage Learning on "A Guide to Computer User Support for Help Desk and Support Specialists, International Edition".

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 4e, International Edition focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Course Technology Ptr
Date d'édition
2009
Langue
anglais
ISBN 10 
0495806498
ISBN 13 
9780495806493
Reliure
Broché
Numéro d'édition
4
Nombre de pages
674
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781439042052: A Guide to Computer User Support for Help Desk and Support Specialists

Edition présentée

ISBN 10 :  1439042055 ISBN 13 :  9781439042052
Editeur : South-Western, 2009
Couverture souple