Contact Us! Coursebook with Audio CD: Call Center English Skills - Couverture souple

Lockwood, Jane; McCarthy, Hayley

Couverture souple

ISBN 10 : 0521124735 ISBN 13 : 9780521124737

Editeur : Cambridge University Press, 2009

Synopsis

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

A propos du livre

Présentation de l'éditeur

Contact US! has been carefully developed to meet the needs of call center agents who require communication training. The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners. The program has been developed by FuturePerfect Business English specialists. Contact US! • Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding. • Caters for different learning styles and is highly communicative in approach. • Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies. • Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.

Détails de l'édition

• Éditeur: Cambridge University Press
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 0521124735
• ISBN 13: 9780521124737
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 136
• Coordonnées du fabricant: non disponible
• Personne responsable: Avery; https://www.avery.fr/; ; chemin des peupliers 27; Dardilly; France