Contact Us! Coursebook with Audio CD: Call Center English Skills

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9780521124737: Contact Us! Coursebook with Audio CD: Call Center English Skills
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Contact US! has been carefully developed to meet the needs of call center agents who require communication training. The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners. The program has been developed by FuturePerfect Business English specialists. Contact US! • Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding. • Caters for different learning styles and is highly communicative in approach. • Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies. • Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.

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1.

Hayley McCarthy; Jane Lockwood
ISBN 10 : 0521124735 ISBN 13 : 9780521124737
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Description du livre État : Brand New. PAPERBACK,Book Condition New, Brand New, Softcover, International Edition. We Do not Ship APO FPO AND PO BOX.NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD Cover Image & ISBN may be different from US edition but contents as US Edition. Printing in English language. Quick delivery by USPS/UPS/DHL/FEDEX/ARAMEX ,Customer satisfaction guaranteed. We may ship the books from Asian regions for inventory purpose. N° de réf. du libraire ABEJULNAD373

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Hayley McCarthy; Jane Lockwood
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Description du livre État : New. N° de réf. du libraire 9808544-n

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Hayley McCarthy; Jane Lockwood
ISBN 10 : 0521124735 ISBN 13 : 9780521124737
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Description du livre 2009. Paperback. État : New. 210mm x 297mm x 6mm. Paperback. CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly re.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 136 pages. 0.430. N° de réf. du libraire 9780521124737

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Hayley McCarthy; Jane Lockwood
Edité par Cambridge University Press (2009)
ISBN 10 : 0521124735 ISBN 13 : 9780521124737
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Description du livre Cambridge University Press, 2009. UNK. État : New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. N° de réf. du libraire IB-9780521124737

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Hayley McCarthy; Jane Lockwood
Edité par CAMBRIDGE UNIVERSITY PRESS, United Kingdom (2010)
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Description du livre CAMBRIDGE UNIVERSITY PRESS, United Kingdom, 2010. Mixed media product. État : New. 295 x 208 mm. Language: English . Brand New Book. CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs. N° de réf. du libraire AAC9780521124737

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Hayley McCarthy; Jane Lockwood
Edité par CAMBRIDGE UNIVERSITY PRESS, United Kingdom (2010)
ISBN 10 : 0521124735 ISBN 13 : 9780521124737
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The Book Depository
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Description du livre CAMBRIDGE UNIVERSITY PRESS, United Kingdom, 2010. Mixed media product. État : New. 295 x 208 mm. Language: English . Brand New Book. CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs. N° de réf. du libraire AAC9780521124737

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Description du livre État : New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. N° de réf. du libraire NU-ING-00659421

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Description du livre Cambridge University Press. Mixed media product. État : new. BRAND NEW, Contact US! Coursebook with Audio CD: Call Center English Skills, Jane Lockwood, Hayley McCarthy, Contact US! has been carefully developed to meet the needs of call center agents who require communication training. The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners. The program has been developed by FuturePerfect Business English specialists. Contact US! * Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding. * Caters for different learning styles and is highly communicative in approach. * Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies. * Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations. N° de réf. du libraire B9780521124737

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Hayley McCarthy; Jane Lockwood
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Description du livre Cambridge University Press. Paperback. État : New. Paperback. 116 pages. Dimensions: 11.6in. x 8.2in. x 0.3in.CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. N° de réf. du libraire 9780521124737

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Hayley McCarthy; Jane Lockwood
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ISBN 10 : 0521124735 ISBN 13 : 9780521124737
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Description du livre Cambridge University Press, 2010. Paperback. État : New. Pap/Com. N° de réf. du libraire DADAX0521124735

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