Troubleshooting for Trainers: Getting It Right When Things Go Wrong - Couverture rigide

Seifert, Lucy; Stacey, Mary

 
9780566079146: Troubleshooting for Trainers: Getting It Right When Things Go Wrong

Synopsis

What do you do when your client asks you to prepare a half-day course covering every aspect of communication? How do you deal with the participant who doesn't? Or the one who won't stop talking?

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