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WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations - Couverture souple

Williams, Bryan

 
9780578083452: WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations
Couverture souple
ISBN 10 : 0578083450 ISBN 13 : 9780578083452
Editeur : Bryan Williams, 2011

Synopsis

This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, “Work in this restaurant like you own it!” My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders’ best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the Author Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .

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Éditeur
Bryan Williams
Date d'édition
2011
Langue
anglais
ISBN 10 
0578083450
ISBN 13 
9780578083452
Reliure
Broché
Nombre de pages
106
Coordonnées du fabricant
non disponible
Personne responsable
non disponible