The Little Customer Service Book: A Common Sense Guide to Helping People - Couverture souple

Grassi, Rick

 
9780578772929: The Little Customer Service Book: A Common Sense Guide to Helping People
Couverture souple
ISBN 10 : 0578772922 ISBN 13 : 9780578772929
Editeur : Rick Grassi, 2020

Synopsis

Have you noticed the difference in how you feel, getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?
What was it about the first person? What did they do?

That's the subject of The Little Customer Service Book. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of getting results into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.

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À propos des auteurs

For over twenty years, Rick was the lead sales manager for a large software company, and a top salesmen, year after year, focusing on Fortune 100 accounts. He went on to open his own highly-rated laser tag-amusement center, Valencia Laser Blast, which operated as a popular party spot in Santa Clarita, California. Born in Brooklyn, a resident of greater L.A. for most of his adult life, he and Jennifer celebrated their 20th wedding anniversary in 2020. They have two children, both currently attending college.

Judah Dobin is an illustrator with over 20 years of experience working in the entertainment, advertising and publishing industries. He has worked on many kinds of projects ranging from book covers to music videos. Originally from New York he currently lives in Southern California with his family. You can see more of his work at www.judahdobin.com.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Rick Grassi
Date d'édition
2020
Langue
anglais
ISBN 10 
0578772922
ISBN 13 
9780578772929
Reliure
Broché
Illustrateur
Dobin Judah
Nombre de pages
100
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

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