The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises - Couverture souple

Toister, Jeff

Couverture souple

ISBN 10 : 0578824949 ISBN 13 : 9780578824949

Editeur : Toister Performance Solutions, 2021

Synopsis

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?

The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.

• Discover what truly motivates customers to buy from you.
• Earn your customers' trust with an experience guarantee.
• Avoid service failures that cause customer churn.

Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition.

Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.

Détails de l'édition

• Éditeur: Toister Performance Solutions
• Date d'édition: 2021
• Langue: anglais
• ISBN 10: 0578824949
• ISBN 13: 9780578824949
• Reliure: Broché
• Nombre de pages: 184
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg