Management of Quality in Local Government - Couverture souple

Sanderson, I.

Couverture souple

ISBN 10 : 0582091047 ISBN 13 : 9780582091047

Editeur : Pearson Education Limited, 1992

Synopsis

This series covers a range of topical concerns to guide policy-makers and managers in local government and provide stimulating resources and ideas for anyone concerned with the development of local economic and social strategy. Addressing a key topic in local government, this text yzes how to achieve the best in service proion at the local level. It examines issues relating to the definition and measurement of quality with partiar attention to quality management in a multi-agency context. The author shows how a commitment to quality can be transformed into the practical implementation of first rate customer-centred services. It is aimed at local government chief executives; chief officers, senior officers in all departments; lecturers and libraries in academic institutions; consultants.

Détails de l'édition

• Éditeur: Pearson Education Limited
• Date d'édition: 1992
• Langue: anglais
• ISBN 10: 0582091047
• ISBN 13: 9780582091047
• Reliure: Broché
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie