Synopsis
Local government faces many challenges today, including the management of increasingly scarce resources, the provision of modern services in response to public needs, competition for services from outside local government, increasingly complex issues of political control and direction, and the challenge to local government autonomy by central government. Against this background, this volume is part of a series offering advice on management development and training for officers in local authorities. It tackles the broad management issues and strategies which affect all local authorities and all their departments. In this work, Chris Skelcher focuses on the planning, organization and management of customer-oriented local government services.
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Managing for Service Quality (Managing Local Government S.)
Edité par
Longman, 1992
ISBN 10 : 0582095875
ISBN 13 : 9780582095878
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Etat : Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. A tan to the pages. N° de réf. du vendeur wbb0023382845
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Managing for Service Quality (Managing Local Government)
Edité par
Pearson Professional Education, 1992
ISBN 10 : 0582095875
ISBN 13 : 9780582095878
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Couverture souple
Vendeur : Phatpocket Limited, Waltham Abbey, HERTS, Royaume-Uni
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Etat : Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. N° de réf. du vendeur Z1-G-025-01902
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