A Paradigm of Customer Recovery: "Customer Care from a Practical Approach" - Couverture souple

Dawson, Ken

 
9780595122592: A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"
Couverture souple
ISBN 10 : 0595122590 ISBN 13 : 9780595122592
Editeur : iUniverse, 2000

Synopsis

"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Biographie de l'auteur

Ken is the Escalation Manager for the Customer Support Organization of the Extended Care Solutions Group of McKesson HBOC. Ken has also been published in the Customer Service Industry Trade Journal, Customer Care and is a member of the International Customer Service Association (ICSA).

Présentation de l'éditeur

"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
iUniverse
Date d'édition
2000
Langue
anglais
ISBN 10 
0595122590
ISBN 13 
9780595122592
Reliure
Broché
Nombre de pages
124
Coordonnées du fabricant
non disponible
Personne responsable
non disponible