Mind Your Ps & Qs: How to achieve Quality through Process Improvement: a handbook for humans. - Couverture souple

Covey, David

Couverture souple

ISBN 10 : 0595277543 ISBN 13 : 9780595277544

Editeur : iUniverse, 2003

Synopsis

It is humans who have to change the way they work in order to improve quality for customers. Improvement models tend to concentrate on the area to be improved, failing to provide a cohesive framework for the humans who have to implement them Mind Your Ps & Qs is a concise handbook that fills the gaps left by the models. The advice offered is pragmatic, and does not shy away from the problems that will have to be faced in order to ensure success; specifically that everyone in the organization has their part to play.The author uses various "Ps" and "Qs" by way of illustrating what has to be done to successfully implement improvements. There are role-specific "Ps" and "Qs", as well as five that are vital to all improvement programs of whatever type:·Prepare·Quantify·Preach Quality·Persevere·People

A propos du livre

À propos de l'auteur

Freelancing since the mid-80s, in companies such as Alcatel, Motorola, Nokia, Philips and VW, David Covey has been involved in many quality and process improvement initiatives. Fed up with facing the same old problems, he decided to write the book he could have done with 15 years ago?

Détails de l'édition

• Éditeur: iUniverse
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 0595277543
• ISBN 13: 9780595277544
• Reliure: Broché
• Nombre de pages: 124
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible