A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers - Couverture rigide

Katzan Jr, Harry

 
9780595515806: A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers
Couverture rigide
ISBN 10 : 0595515800 ISBN 13 : 9780595515806
Editeur : iUniverse, 2008

Synopsis

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment.Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service BusinessWith a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

Biographie de l'auteur

Dr. Harry Katzan is the director of the Service Science Institute of Hilton Head and a professor at Savannah State University. He is the author of more than thirty books and more than one hundred papers.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
iUniverse
Date d'édition
2008
Langue
anglais
ISBN 10 
0595515800
ISBN 13 
9780595515806
Reliure
Relié
Nombre de pages
112
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780595528080: A Manager's Guide to Service Science

Edition présentée

ISBN 10 :  0595528082 ISBN 13 :  9780595528080
Editeur : iUniverse, 2008
Couverture souple