Service Science: Concepts, Technology, Management - Couverture souple

Katzan Jr, Harry

 
9780595525195: Service Science: Concepts, Technology, Management
Couverture souple
ISBN 10 : 0595525199 ISBN 13 : 9780595525195
Editeur : iUniverse, 2008

Synopsis

If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike in Service Science. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service science for people in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: Service concepts Service systems Information services Service management Service business Service technologyService science has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field and change how you think and perceive your world with Service Science!

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike in Service Science. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service science for people in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: Service concepts Service systems Information services Service management Service business Service technologyService science has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field and change how you think and perceive your world with Service Science!

Biographie de l'auteur

Dr. Harry Katzan is the director of the Service Science Institute of Hilton Head and a professor at Savannah State University. He is the author of more than 30 books and more than 100 papers.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
iUniverse
Date d'édition
2008
Langue
anglais
ISBN 10 
0595525199
ISBN 13 
9780595525195
Reliure
Broché
Nombre de pages
232
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780595512645: Service Science: Concepts, Technology, Management

Edition présentée

ISBN 10 :  059551264X ISBN 13 :  9780595512645
Editeur : iUniverse, 2008
Couverture rigide