The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment - Couverture rigide

Silva, Ajit

 
9780595806119: The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment
Couverture rigide
ISBN 10 : 0595806112 ISBN 13 : 9780595806119
Editeur : iUniverse, 2005

Synopsis

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!

Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.

The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.

The 'Ten Commandments" discussed include the following:

  • Employee Champion
  • Customer Champion
  • Continuous Improvement
  • A Learning Organization
  • Leadership
  • Paradigm Shift
  • Corporate Goals, Not Individual Agendas

The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.The "Ten Commandments" discussed include the following:Employee ChampionCustomer ChampionContinuous ImprovementA Learning OrganizationLeadershipParadigm ShiftCorporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

Biographie de l'auteur

Ajit Silva has an MBA from St. John Fisher College in Rochester, New York. He works for T-Mobile, and lives in Breinigsville, Pennsylvania, with his wife and son.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
iUniverse
Date d'édition
2005
Langue
anglais
ISBN 10 
0595806112
ISBN 13 
9780595806119
Reliure
Relié
Nombre de pages
124
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780595357567: The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment

Edition présentée

ISBN 10 :  0595357563 ISBN 13 :  9780595357567
Editeur : iUniverse, 2005
Couverture souple