Love Thy Customer: Creating Delight, Preventing Dissatisfaction and Pleasing Your Hardest-to-Please Customers - Couverture souple

Brinkman, Dr. Rick; Kirschner, Dr Rick

Couverture souple

ISBN 10 : 0615664652 ISBN 13 : 9780615664651

Editeur : Rick Brinkman Productions, 2012

Synopsis

In today’s consumer-driven market, the first commandment is “love thy customer”. Highly sought-after corporate trainers and speakers, Drs.Brinkman and Kirschner, bring their trademark style and innovative communication techniques to win over even the most difficult customers in their book LOVE THY CUSTOMER. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the relationship. They provide people-oriented advice for short-term success and long-term growth, including: • Strategies to win customers over • Tactics to prevent customer dissatisfaction • Skills to resolve a full range of problems • Ways to stay focused on serving customers • Methods for business owners to cultivate a strong service ethic in employees • And more… Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies to help your business build a strong and loyal consumer base. About the Authors: Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers. They are the coauthors of the huge international bestsellerDealing With People You Can’t Stand, which has been translated into 20 languages. Since 1980, they have shared their insights with business audiences across the nation and around the world.

Détails de l'édition

• Éditeur: Rick Brinkman Productions
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 0615664652
• ISBN 13: 9780615664651
• Reliure: Broché
• Nombre de pages: 144
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg