Process Excellence for IT Operations: a Practical Guide for IT Service Process Management - Couverture souple

Verma, Mr Prafull; Kumar B, Mr Kalyan

 
9780615877525: Process Excellence for IT Operations: a Practical Guide for IT Service Process Management
Couverture souple
ISBN 10 : 0615877524 ISBN 13 : 9780615877525
Editeur : Process Excellence for IT Operations, 2013

Synopsis

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Process Excellence for IT Operations
Date d'édition
2013
Langue
anglais
ISBN 10 
0615877524
ISBN 13 
9780615877525
Reliure
Broché
Numéro d'édition
1
Nombre de pages
332
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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