The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand - Couverture souple

Hatter, Sarah

 
9780615962016: The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
Couverture souple
ISBN 10 : 0615962017 ISBN 13 : 9780615962016
Editeur : CoSupport, 2014

Synopsis

How do you hire the best support team? What’s the best use of social media for support and service? Should we apologize for the inconvenience? The web’s leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.

If you’re a CEO Or Founder: This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company’s customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees.

If you’re a customer support professional: This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers.

"Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree.” - Richard White, Founder and CEO of UserVoice

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Sarah Hatter is a writer, public speaker and startup founder. She founded CoSupport in 2011 and has worked with over 200 companies since then, teaching excellence in customer support and user experience. Her public speaking career has lead her to present at Microsoft, Google, and Facebook, and tech conferences such as LessConf, MicroConf and the Business of Software Conference. She also produces ElevateCX.co, the premier event for customer experience leaders.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CoSupport
Date d'édition
2014
Langue
anglais
ISBN 10 
0615962017
ISBN 13 
9780615962016
Reliure
Broché
Numéro d'édition
1
Nombre de pages
202
Coordonnées du fabricant
non disponible
Personne responsable
non disponible