Articles liés à A Guide to Computer User Support for Help Desk and...
Synopsis
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
Couverture souple
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. N° de réf. du vendeur 00090934229
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_438824025
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.25. N° de réf. du vendeur G0619215100I4N00
Quantité disponible : 1 disponible(s)
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, Mason, OH, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
Softcover
Vendeur : a2zbooks, Burgin, KY, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Softcover. Etat : As New. 3rd Edition. As New. May have minor shelf wear. Comes with sealed CD. Pages are crisp, Great buy! 554 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Computers & Internet; Education. ISBN: 0619215100. ISBN/EAN: 9780619215101. Pictures of this item not already displayed here available upon request. Inventory No: 1561011584. N° de réf. du vendeur 1561011584
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