Articles liés à A Guide to Computer User Support for Help Desk and...
Synopsis
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
Couverture souple
Vendeur : -OnTimeBooks-, Phoenix, AZ, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. N° de réf. du vendeur OTV.0619215100.G
Acheter D'occasion
EUR 13,07
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Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0619215100I3N00
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EUR 13,59
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Expédition nationale : Etats-Unis
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Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_468653861
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EUR 10,43
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Expédition nationale : Etats-Unis
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A Guide to Computer User Support for Help Desk and Support Specialists
Edité par
Course Technology, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. 3rd. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur GRP93303880
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EUR 12,22
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Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Edité par
Cengage Learning, Mason, OH, 2004
ISBN 10 : 0619215100
ISBN 13 : 9780619215101
Neuf
Softcover
Vendeur : a2zbooks, Burgin, KY, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Softcover. Etat : New. 3rd Edition. minimal wear from storage. Looks great. WITH CD. 554 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Computers & Internet; Education. ISBN: 0619215100. ISBN/EAN: 9780619215101. Pictures of this item not already displayed here available upon request. Inventory No: 1561011584. N° de réf. du vendeur 1561011584
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EUR 44,10
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Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
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