Customer Service In The Information Age: A Common Sense Approach to High-Tech Help - Couverture souple

HABERER

Couverture souple

ISBN 10 : 0619259094 ISBN 13 : 9780619259099

Editeur : Course Technology Inc, 2004

Synopsis

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers. Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

Détails de l'édition

• Éditeur: Course Technology Inc
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 0619259094
• ISBN 13: 9780619259099
• Reliure: Broché
• Nombre de pages: 106
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible