Managing Quality - Couverture souple

Couverture souple

ISBN 10 : 0631236147 ISBN 13 : 9780631236146

Editeur : Blackwell Publishers, 2003

Synopsis

This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners, gives the reader an appreciation of the concepts and principles of TQM. It serves as an authoritative source of reference for the many associated tools, techniques and systems.Now it is extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

A propos du livre

À propos de l'auteur

Barrie G. Dale is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and a academician of the International Academy for Quality. His previous books include Quality Costing (Third Edition, 1999), Quality Improvement Through Standards (Second Edition, 1991) and The Road to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (Second edition 1997), Total Quality Management (Blueprint 1999).

Détails de l'édition

• Éditeur: Blackwell Publishers
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 0631236147
• ISBN 13: 9780631236146
• Reliure: Broché
• Numéro d'édition: 4
• Nombre de pages: 552
• Éditeur: Dale Barrie G.
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible