Health Service Quality - Couverture souple

Ovretveit, John

Couverture souple

ISBN 10 : 0632032790 ISBN 13 : 9780632032792

Editeur : Blackwell Science Ltd, 1991

Synopsis

This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".

A propos du livre

Présentation de l'éditeur

This book describes how health service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory and the practice of the "service quality revolution."

Détails de l'édition

• Éditeur: Blackwell Science Ltd
• Date d'édition: 1991
• Langue: anglais
• ISBN 10: 0632032790
• ISBN 13: 9780632032792
• Reliure: Broché
• Nombre de pages: 200
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible