Articles liés à Customer to Human
Synopsis
Customer to Human stems from Murali Balraman's extensive experience in customer experience and customer centricity. Murali took a pledge to give back his life's lessons many years ago and this book marks a step in that direction. It is filled with stories and experiences, to evoke the reader's interest and ideas that impact an organization or business. Every business has a customer, big or small, and that customer is the business's most important asset. Whether you are a start-up or an established business there is something for you in this book. It contains trends, insights, methods and technologies laid out in an easy-to-read format and is relevant for anyone seeking well-researched information in this field. It is also filled with invaluable stories on inspirational customer experiences (CX), agnostic to which industry you belong to.
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À propos de l'auteur
Murali Balaraman has been a lifelong student and practitioner of customer experience and customer centricity. As a consultant and advisor his work has taken him across geographies and industries to meet with key influencers of respective Industries. As a professional his work experience spans across consulting (EY), IT services (IBM and Polaris), financial services (HDFC Bank and Citibank), and professional services (Lovelock & Lewis, now a member firm of PWC and Shaw Wallace). Trained to be a chartered and cost and works accountant, Murali, quickly drifted away to his first love-customers. His passion for analytical reasoning has never died down though. Murali currently lives in Bengaluru with his wife and daughter.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Customer to Human
Edité par
Penguin Random House India Pvt. Ltd, 2021
ISBN 10 : 0670095656
ISBN 13 : 9780670095650
Neuf
Couverture rigide
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur M0-9780670095650
Acheter neuf
EUR 25,68
Expédition à EUR 7,04
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
Edition internationale
Customer to Human: The CX Factor in Modern Business
Edition internationaleVendeur : UK BOOKS STORE, London, LONDO, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : New. Brand New! Fast Delivery This is an International Edition and ship within 24-48 hours. Deliver by FedEx and Dhl, & Aramex, UPS, & USPS and we do accept APO and PO BOX Addresses. Order can be delivered worldwide within 6-10 days and we do have flat rate for up to 2LB. Extra shipping charges will be requested if the Book weight is more than 5 LB. This Item May be shipped from India, United states & United Kingdom. Depending on your location and availability. N° de réf. du vendeur ma 9780670095650
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EUR 42,99
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Expédition depuis Royaume-Uni vers Etats-Unis
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Customer to Human: The CX Factor in Modern Business
Edité par
Penguin Random House India, 2021
ISBN 10 : 0670095656
ISBN 13 : 9780670095650
Neuf
Couverture rigide
Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardback. Etat : New. New copy - Usually dispatched within 4 working days. N° de réf. du vendeur B9780670095650
Acheter neuf
EUR 30,78
Expédition à EUR 22,37
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
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Customer to Human
Edité par
Penguin Random House India Pvt. Ltd Aug 2021, 2021
ISBN 10 : 0670095656
ISBN 13 : 9780670095650
Neuf
Couverture rigide
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Buch. Etat : Neu. Neuware - Modern business has changed forever, becoming more customer-centric, and we need clear road-maps to navigate this world. Customer experience-or CX-is every interaction a customer has with your business. It's neither the product nor the service-it's a combination of both. Murali Balaraman has over twenty-five years of experience in multiple roles, as a banker, as part of the IT industryand as a management consultant and adviser, interacting with global leadership across five continents. Customer toHuman weaves together the learnings he has drawn from the industry, ranging from Fortune 500 companies to tiny neighbourhood businesses. In this anecdotal account of successes and failures in CX, it becomes clear that>With over 150 individual, easy-to-read and diverse case studies, it presents a revolutionary approach to CX andthe individual customer journey. The book provides a practitioner's point of view, with actionable suggestionsand pragmatic concepts that will come in handy no matter what part of the business you work in. N° de réf. du vendeur 9780670095650
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EUR 40,43
Expédition à EUR 35
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Customer to Human
Vendeur : moluna, Greven, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Über den AutorMurali Balaraman has been a lifelong student and practitioner of customer experience and customer centricity. As a consultant and advisor his work has taken him across geographies and industries to meet with key inf. N° de réf. du vendeur 466752157
Acheter neuf
EUR 30,21
Expédition à EUR 48,99
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
Quantité disponible : 1 disponible(s)