Book by Patton Bruce Stone Douglas Heen Sheila
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Destinations, frais et délaisVendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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