Articles liés à Difficult Conversations: How to Discuss What Matters...
Synopsis
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l'auteur
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Difficult Conversations: How to Discuss What Matters Most
Edité par
Penguin Books Ltd, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
Ancien ou d'occasion
Paperback
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. N° de réf. du vendeur CIN0670921343G
Acheter D'occasion
EUR 4,66
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Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Difficult Conversations: How to Discuss What Matters Most
Edité par
Penguin Books Ltd, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
Ancien ou d'occasion
Paperback
Vendeur : World of Books Inc, Montgomery, IL, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Paperback. Etat : Good. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. N° de réf. du vendeur CIN0670921343G
Acheter D'occasion
EUR 6,51
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Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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Difficult Conversations
Edité par
Penguin Books, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
Ancien ou d'occasion
Couverture souple
Vendeur : Bay State Book Company, North Smithfield, RI, Etats-Unis
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Etat : very_good. N° de réf. du vendeur BSM.1G22T
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Difficult Conversations
Edité par
Penguin Books, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0670921343I5N00
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Expédition nationale : Etats-Unis
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Difficult Conversations : How to Discuss What Matters Most
Edité par
Penguin Books, Limited, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 13608753-6
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Difficult Conversations: How to Discuss What Matters Most
Vendeur : Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlande
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 250. 2011. paperback. . . . . N° de réf. du vendeur 9781405993630
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Difficult Conversations: How to Discuss What Matters Most
Vendeur : Chiron Media, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. N° de réf. du vendeur 6666-GRD-9780670921348
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Expédition depuis Royaume-Uni vers Etats-Unis
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Difficult Conversations: How to Discuss What Matters Most
Vendeur : Kennys Bookstore, Olney, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 250. 2011. paperback. . . . . Books ship from the US and Ireland. N° de réf. du vendeur 9781405993630
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EUR 7,66
Expédition à EUR 9,41
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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Difficult Conversations (Paperback)
Edité par
Penguin Books Ltd, London, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
Neuf
Paperback
Vendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. 10th anniversary edition of the classic guide to handling life's toughest conversationsWe've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the \"what happened\" conversation (what do we believe was said and done), the \"feelings\" conversation (the emotional impact on everyone involved), and the \"identity\" conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9780670921348
Acheter neuf
EUR 17,34
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Difficult Conversations: How to Discuss What Matters Most
Vendeur : Chiron Media, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : New. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. N° de réf. du vendeur 6666-KNV-9780670921348
Acheter neuf
EUR 11,96
Expédition à EUR 5,39
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : Plus de 20 disponibles