Best Practices: Building Your Business With Customer-Focused Solutions

Edwards, James; Hiebeler, Robert; Kelly, Thomas; Ketteman, Charles; Andersen, Arthur

ISBN 10 : 0671577166 ISBN 13 : 9780671577162

Editeur : Simon & Schuster, 1998

Synopsis

Book by Hiebeler Robert Kelly Thomas Ketteman Charles Ande

A propos du livre

Présentation de l'éditeur

For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.
Unlike other books based merely on limited anecdotal experience, BEST PRACTICES is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. With information being the most valuable commodity in business this is both comprehensive and cutting edge - it is without peer as an information resource.

Biographie de l'auteur

Robert Hiebeler is MD of Arthur Andersen's Global Best Practices Initiative. Thomas Kelly is the Managing Partner of Arthur Andersen Knowledge Enterprise, a company that focuses on electronic commerce and internet-related business. Charles Ketteman is the Managing Partner of Arthur Andersen's Business Consulting Practice. They all live in the USA.

Détails de l'édition

• Éditeur: Simon & Schuster
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0671577166
• ISBN 13: 9780671577162
• Reliure: Cassette
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible