Foundations of Service Level Management - Couverture souple

Sturm, Rick

 
9780672317439: Foundations of Service Level Management
Couverture souple
ISBN 10 : 0672317435 ISBN 13 : 9780672317439
Editeur : Sams Publishing, 2000

Synopsis

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Sams Publishing
Date d'édition
2000
Langue
anglais
ISBN 10 
0672317435
ISBN 13 
9780672317439
Reliure
Broché
Nombre de pages
288
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780672324369: Foundations of Service Level Management

Edition présentée

ISBN 10 :  0672324369 ISBN 13 :  9780672324369
Editeur : Sams, 2002
Couverture souple