Best Practices: Building Your Business With Customer-Focused Solutions - Couverture rigide

Hiebeler, Robert; Etc.; Kelly, Thomas; Ketteman, Charles

Couverture rigide

ISBN 10 : 0684834537 ISBN 13 : 9780684834535

Editeur : Simon & Schuster Ltd, 1998

Synopsis

Data collected over the last five years is used to provide access to the methods and techniques of the world's best companies in cutting costs and increasing profits. Data shows how the businesses have a track record in developing processes that are customer-responsive, time-efficient and cost-effective.

A propos du livre

Présentation de l'éditeur

For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.
Unlike other books based merely on limited anecdotal experience, BEST PRACTICES is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. With information being the most valuable commodity in business this is both comprehensive and cutting edge - it is without peer as an information resource.

Biographie de l'auteur

Robert Hiebeler is MD of Arthur Andersen's Global Best Practices Initiative. Thomas Kelly is the Managing Partner of Arthur Andersen Knowledge Enterprise, a company that focuses on electronic commerce and internet-related business. Charles Ketteman is the Managing Partner of Arthur Andersen's Business Consulting Practice. They all live in the USA.

Détails de l'édition

• Éditeur: Simon & Schuster Ltd
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0684834537
• ISBN 13: 9780684834535
• Reliure: Relié
• Nombre de pages: 240
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible