Based on Arthur Andersens' best practice methodology, and using hard evidence from studies of 25 companies including Barnes & Noble, Amazon.com and Dell, this book offers a guide to optimal and profitable use of the Web.
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In the vast world of internet commerce, it's vital to establish a strong, quality presence now, say Arthur Andersen web experts Jonathan Rosenoer, Douglas Armstrong, and J.Russell Gates, before another site starts filling your customer needs with a click of the mouse. With the number of potential customers who are connected well on its way to one billion, the internet is at once the greatest opportunity and the greatest threat to established businesses. It's not enough for a company to be on the web, it must be consistently more effective, more accessible, and more exciting than any other site in its category.
Drawing from Arthur Andersen's 'Best Practice' approach, this book provides a unique interactive framework of eight value propositions: Information, Choice, Convenience, Customisation, Savings, Community, Trust and Entertainment. Following this model will help any manager tap into the internet and develop the necessary electronic means to sell products, discover new markets, overcome barriers, and improve customer services. With concrete approaches and creative suggestions, THE CLICKABLE CORPORATION will change the way businesses view cyberspace forever.
Sur Internet, d'un coup de souris, un concurrent peut vous prendre tous vos clients. Il est donc vital d'y imposer dès maintenant une présence forte et de qualité. Trois experts d'Arthur Andersen vous proposent d'étudier les stratégies des 25 sociétés les plus réputées dans le commerce électronique (Federal Express, Northwest Airlines, Dell Computer...), puis les huit qualités qu'un site doit posséder (parmi lesquelles choix, practicité, sécurité... ). Un guide très complet pour qui veut s'installer sur le Net. -- Idées clés, par Business Digest
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