The Customer Comes Second - Couverture rigide

Rosenbluth, Hal F.; Peters, Diane McFerrin

Couverture rigide

ISBN 10 : 0688114660 ISBN 13 : 9780688114664

Editeur : William Morrow & Co, 1992

Synopsis

Book by Rosenbluth Hal F Peters Diane McFerrin

A propos du livre

Présentation de l'éditeur :

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium.

The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion.

In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry!

This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success.

Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results.

For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry’s devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!

Revue de presse :

Comment une entreprise qui fait passer ses clients en second peut-elle réussir alors qu'il est plutôt de mise de proclamer que le client est roi ? Pour l'auteur, ce sont bien les employés qui doivent être l'objet de toutes les attentions : salaires élevés, formation, possibilité pour tous, quel que soit le niveau hiérarchique, de dialoguer avec la direction, voyages de stimulation sont autant de facteurs qui créent une bonne ambiance de travail. Les résultats suivent et les clients sont dès lors tout naturellement bien traités. -- Idées clés, par Business Digest

À propos de cette édition

• Éditeur: William Morrow & Co
• Date d'édition: 1992
• ISBN 10: 0688114660
• ISBN 13: 9780688114664
• Reliure: Relié
• Numéro d'édition: 1