The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual - Couverture souple

Tatum, Markesha Grant

 
9780692688045: The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual
Couverture souple
ISBN 10 : 0692688048 ISBN 13 : 9780692688045
Editeur : GEM Publishing, 2016

Synopsis

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees’ perspective and learn to be more empathetic towards retail workers.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees’ perspective and learn to be more empathetic towards retail workers.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
GEM Publishing
Date d'édition
2016
Langue
anglais
ISBN 10 
0692688048
ISBN 13 
9780692688045
Reliure
Broché
Nombre de pages
168
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

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Luxembourg