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What Works To Improve Primary Care: Effective Strategies and Case Studies - Couverture souple

Houck, Suzanne

 
9780692867389: What Works To Improve Primary Care: Effective Strategies and Case Studies

Synopsis

What Works To Improve Primary Care brings proven hands-on strategies, best practices, and innovative care models to physicians, managers, staff, and others leading improvement. Visual tools organize and simplify the moving pieces of care delivery into a coherent framework for a sustainable patient centered medical home (PCMH). From organizational values, including culture and leadership to how resources are used and processes flow, individual chapters detail how to implement desired change. Learn how high performing providers are expanding the scope of care e.g., chronic, preventive, complex, mental health, acute and coordinated care as well as how care is accessed utilizing technology via email and telemedicine. Case studies detail staffing, innovations in care, leadership, standard work, and compacts among physicians, staff and patients at advanced primary care provider sites.

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À propos de l'auteur

Sue Houck is a nationally recognized author and speaker with extensive experience as a primary care clinician, manager, and consultant in academic, community health, and private practice settings. This book is based on 15 years of experience matching provider strengths with best practices, proven strategies, and innovations in care delivery. Her work is helping healthcare organizations nationwide achieve sustainable improvement based on their operational, cultural, and financial goals. She currently serves as President and founder of Houck & Associates, Inc., a health care consulting firm based in Boulder, Colorado. A graduate of Georgetown University, Sue holds an MBA from the University of Colorado and has served on an advisory board of the American Accreditation Healthcare Commission. She speaks regularly at national healthcare conferences sponsored by the American Medical Group Association, the American Hospital Association, the National Association of Community Health Centers, the National Managed Healthcare Congress, the Healthcare Financial Management Association, the Medical Group Management Association, and UnitedHealthcare as well as other insurers. Before founding Houck & Associates, Sue served as a healthcare manager and nurse practitioner in primary care. She also worked as Chief Operating Officer of Critical Care Incorporated, Director of Professional Services at GeriMed of America, and as a consultant with KPMG.

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