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Synopsis
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurButterworth-Heinemann
- Date d'édition2008
- ISBN 10 0702029289
- ISBN 13 9780702029288
- ReliureBroché
- Langueanglais
- Numéro d'édition2
- Nombre de pages172
- Coordonnées du fabricantnon disponible
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The Veterinary Receptionist: Essential Skills for Client Care, 2e
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Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780702029288
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The Veterinary Receptionist: Essential Skills for Client Care, 2e
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Paperback. Etat : Very Good. The Veterinary Receptionist: Essential Skills for Client Care, 2e This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780702029288
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The Veterinary Receptionist: Essential Skills for Client Care
Edité par
Butterworth-Heinemann, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR001869111
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The Veterinary Receptionist: Essential Skills for Client Care
Edité par
Butterworth-Heinemann, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Fine. N° de réf. du vendeur GOR014379614
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The Veterinary Receptionist: Essential Skills for Client Care
Edité par
Butterworth-Heinemann 2008-05-28, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Neuf
Paperback
Vendeur : Chiron Media, Wallingford, Royaume-Uni
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Paperback. Etat : New. N° de réf. du vendeur 6666-ELS-9780702029288
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The Veterinary Receptionist: Essential Skills for Client Care
Edité par
Butterworth-Heinemann Medical, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Neuf
Paperback
Vendeur : Revaluation Books, Exeter, Royaume-Uni
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Paperback. Etat : Brand New. 2nd edition. 161 pages. 9.00x6.00x0.25 inches. In Stock. N° de réf. du vendeur __0702029289
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The Veterinary Receptionist: Essential Skills for Client Care
Edité par
Elsevier Science & Technology, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Neuf
Paperback / softback
Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
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Paperback / softback. Etat : New. New copy - Usually dispatched within 4 working days. 336. N° de réf. du vendeur B9780702029288
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The Veterinary Receptionist
Edité par
Elsevier Health Science, Butterworth-Heinemann, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Neuf
Taschenbuch
Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clientsProvides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illnessCase studies used to help the reader identify and learn about specific issues and situationsThe authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivityFully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client serviceInclusion of more case study boxes and further reading referencesFresh 2-colour text for easy reading and increased navigabilityNew, durable cover Englisch. N° de réf. du vendeur 9780702029288
Quantité disponible : 2 disponible(s)
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The Veterinary Receptionist
Vendeur : Majestic Books, Hounslow, Royaume-Uni
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Etat : New. pp. 172 Illus. N° de réf. du vendeur 8062552
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Corsan, J: Veterinary Receptionist
Edité par
Elsevier Health Science|Butterworth-Heinemann, 2008
ISBN 10 : 0702029289
ISBN 13 : 9780702029288
Neuf
Couverture souple
Vendeur : moluna, Greven, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. Suitable for the veterinary receptionist, this work provides practica. N° de réf. du vendeur 594900441
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