Articles liés à Quality: Sustaining Customer Service
Synopsis
A follow-on from "Quality: Total Customer Service", this book shows in greater detail how companies can, and must, implement customer service programmes, how to delight the customer and continually improve their service. Further examination of the ten companies covered in the first book and how they achieved their targets will be accompanied by case studies from other firms such as P & O Ferries, BR Intercity, Rumbelows and examples from the financial sector such as banks and insurance companies. Lynda King Taylor has also written "Not For Bread Alone".
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Quality: Sustaining Customer Service (Signed Copy) (Sunday Times Business Skills S.)
Edité par
Random House Business Books, 1993
ISBN 10 : 0712655190
ISBN 13 : 9780712655194
Ancien ou d'occasion
Couverture souple
Vendeur : BoundlessBookstore, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Light wear to boards. Content is clean with some toning. Good DJ. N° de réf. du vendeur 9999-99993352121
Acheter D'occasion
EUR 7,19
Expédition à EUR 8,12
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
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Quality. Sustaining Customer Service. The Sunday Times Business Skills
Edité par
Century, London England, 1993
ISBN 10 : 0712655190
ISBN 13 : 9780712655194
Ancien ou d'occasion
Soft cover
Vendeur : The London Bookworm, East Sussex, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Soft cover. Etat : Very Good. 1st Paperback Edition. Paperback. Quality: Sustaining Customer Service. Couple of slight creases to cover. How does an organisation get all its employees to provide real customer service at all times? And having done that, how can the relevant attitudes and actions be made to stick? How can customer service be maintained and improved over a long period? The author's new bok shows the way forward. She revisits some of the organisations featured in her previous bestselling book in this series, Quality: Total Customer Service, plus many new ones, to show how to: Get it right in the boardroom. Make it happen. Break the mould of habit. Strive for and achieve the excellence of service which sets a company apart from and above its competitors. Written with the same insight, verve and sparkle as the earlier book, but taking a new, thematic approach to its subject, this book provides a blueprint for success which will be invaluable to public and private sector companies and organisations alike. 270 pp. (We carry a wide selection of titles in The Arts, Theology, History, Politics, Social and Physical Sciences. Academic and Scholarly books and Modern First Editions ,and all types of Educational Reference Literature.). N° de réf. du vendeur 103864
Acheter D'occasion
EUR 6,82
Expédition à EUR 27,93
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)